Your initial burn is the most important in determining the life of your candle. Your first burn should up to 3 and 3.5 hours for 8 oz tumblers and 1.5 and 2 hours for travel tins, or until a full melt pool has formed. The first burn and every burn after should always melt the wax to the edge of the container, ensuring that as your candle melts it does so evenly down the glass.
Trim candle wicks to less than 1/4 inch before every burn. Long, or crooked untrimmed wicks can cause uneven burning, or cause your candle to burn too quickly, produce soot, and reduce the fragrance.
Unfortunately, we do not ship internationally at this time. We are working towards providing this in the future, please check back for updates.
It depends on where you are. Orders typically take 2-3 business days to process and will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
We use all major shipping carriers. Delivery schedules can often times be impacted by Covid-19, bad weather, or the holidays. We alternate between USPS Priority Mail and UPS for all orders.
A tracking number will be provided to you once your order has been fulfilled. It may arrive sooner but if you do not receive your package in a timely manner, please be patient as we all work to get your order to you as quickly as possible during these crazy times.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at firstname.lastname@example.org and we’ll take you through the process.
All returns must be postmarked within 7 days of receipt of merchandise. All returned items must be unused and in its original condition.