FREQUENTLY ASKED QUESTIONS
WNDRMADE CANDLES
WHY WNDRMADE?
Skip the perfume aisle. At Wndrmade®, we aren’t just inspired by nature, it’s what we’re made of.
ALL NATURAL PERFUME GRADE ESSENTIAL OILS AND BOTANICAL EXTRACTS
We create all of our perfumery in-house, using all-natural essential oils and botanical extracts. Our fragrance recipes can utilize 12 to 20+ oils that we combine and fine tune into one-of-a-kind perfumes, our own take on classic scents that have inspired us.
NO SYNTHETIC FRAGRANCES OR DYES
We made the choice to never utilize cheaper, pre-bottled synthetic “fragrance oils” or molecular isolates in favor of a natural, artisan approach to perfumery.
RESPONSIBLY SOURCED INGREDIENTS
We work with environmentally conscious, industry leading essential oil producers who specialize in natural perfumery and aromatherapy. They vet all of their sources to make sure that they operate in an ethical way.
VEGAN AND CRUELTY FREE
Made with a blend of coconut and soy wax, we do not use fossil fuel based waxes, which unfortunately remain in use today as the industry standard.
ECO-FRIENDLY, ZERO PLASTIC PACKAGING
It means using natural paper labels and reusable vessels that can be repurposed and last years. Also, instead of having toxic packaging, we use washi tape, recycled/recyclable paper, and zero plastic.
1% FOR THE PLANET x ONE TREE PLANTED
Wndrmade® is committed to supporting environmental causes and offsetting our carbon footprint. We have pledged 1% of sales to the preservation and restoration of nature. For every Wndrmade product you purchase, we will also plant a tree. 🌱
Why are Wndrmade candles so expensive?
It is likely that in your experience buying scented candles, you have found a huge disparity in price range, from less than $20 to well over $100, for what seem like similar products. You may assume that price is merely associated with brand recognition or marketing along with their fancy packaging, and while that may be the case for some brands, a truer measure is in the perfumery element.
Here at Wndrmade®, we are unique in the way we create all of our perfumery in-house, using all-natural aromatherapy grade essential oils and botanical extracts. Our fragrance recipes can utilize anywhere from 12 to 20+ oils that we combine and fine tune into one-of-a-kind perfumes, our own take on classic scents that have inspired us.
We made the choice to never utilize cheaper, pre-bottled synthetic “fragrance oils” or molecular isolates in favor of a natural, artisan approach to perfumery. Our oils are sourced from environmentally conscious, industry leading essential oil producers from around the world and guaranteed to be 100% pure and natural. You won't find "fine" fragrance oils, "natural" fragrance oils or dyes in our candles or diffusers.
Our process is a complex, time consuming, and expensive one due to the ingredients that we use, but we believe that it makes all the difference when you’re choosing a quality product. We do all this so that you know when you choose Wndrmade®, you’re getting what you paid for. 🌱
How do I extend the life of my candles?
Your initial burn is the most important In determining the life of your candle. Your first burn should be up to 3 - 3.5 hours for 8 oz candles, 2.5 - 3 hours for our 5.5 oz candles, and 2 - 2.5 hours for our 4 oz candles or until a full melt pool has formed. The first burn and every burn after should always melt the wax to the edge of the container, ensuring that as your candle melts it does so evenly down the glass.
Please visit our Candle Care, Safety, and Tips page for more information.
Do I really need to trim my wick?
Yes, definitely trim your wicks to 1/4 inch before every burn. Long or crooked untrimmed wicks can cause uneven burning, or cause your candle to burn too quickly, produce soot, and reduce the fragrance.
ORDERS + SHIPPING
How do I track my order?
You can track your order by following the tracking link in your shipping confirmation email or by logging into the Account Page, locating the order in question, and click on the tracking number listed.
How long will it take to get my order?
We ship from New York so it depends on where you are located. Orders are typically processed within 1-3 business days and will take an additional 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
Due to an increased demand for home delivery services, we have been notified by our shipping carriers that there may be unexpected delays in receiving your packages. Please note that once the package is shipped, it is out of our control and shipping delays may happen occasionally, especially during peak shopping season or under severe weather conditions.
What shipping carriers do you use?
We use all major shipping carriers. Delivery schedules can often times be impacted by bad weather or the holidays. We alternate between USPS, UPS Ground, or FedEx Home Delivery services and will choose one that will provide the fastest shipping to your shipping address.
A tracking number will be provided to you once your order has been fulfilled. It may arrive sooner but if you do not receive your package in a timely manner, please be patient as we all work to get your order to you as quickly as possible.
Do you ship internationally?
Not yet, but this is something we're working on. Stay tuned!
Can I return my order?
As a small business, we always aim to make sure our customers love our products, but if you do need to return an item or a full order, we're happy to help. Just email us directly at support@wndrmade.com and we'll take you through the process.
All returns must be postmarked within 14 days of receipt of merchandise and all returned items must be unused and in its original condition.
Please visit our Returns + Exchanges page for more details.
CONTACT
Have a question that is not listed?
Still have questions? We're happy to help! Please email us at support@wndrmade.com and we will get back to you within 24-48 hours.