Frequently Asked questions
How do I extend the life of my candles?
Your initial burn is the most important In determining the life of your candle. Your first burn should be up to 3 - 3.5 hours for 8 oz candles, 2.5 - 3 hours for our 5.5 oz candles, and 2 - 2.5 hours for our 4 oz candles or until a full melt pool has formed. The first burn and every burn after should always melt the wax to the edge of the container, ensuring that as your candle melts it does so evenly down the glass.
Please visit our Candle Care, Safety, and Tips page for more information.
Do I need to trim my wick?
Trim candle wicks to 1/4 inch before every burn. Long or crooked untrimmed wicks can cause uneven burning, or cause your candle to burn too quickly, produce soot, and reduce the fragrance.
SHIPPING + DELIVERY
How long will it take to get my order?
We ship from New York so it depends on where you are located. Orders are typically processed within 1-3 business days and will take an additional 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
Due to an increased demand for home delivery services, we have been notified by our shipping carriers that there may be unexpected delays in receiving your packages. Please note that once the package is shipped, it is out of our control and shipping delays may happen occasionally, especially during peak shopping season or under severe weather conditions.
What shipping carriers do you use?
We use all major shipping carriers. Delivery schedules can often times be impacted by Covid-19, bad weather, or the holidays. We alternate between USPS, UPS Ground, or FedEx Home Delivery services and will choose one that will provide the fastest shipping to your shipping address.
A tracking number will be provided to you once your order has been fulfilled. It may arrive sooner but if you do not receive your package in a timely manner, please be patient as we all work to get your order to you as quickly as possible.
Can I return my order?
We always aim to make sure our customers love our products, but if you do need to return an item or a full order, we're happy to help. Just email us directly at firstname.lastname@example.org and we'll take you through the process.
All returns must be postmarked within 7 days of receipt of merchandise and all returned items must be unused and in its original condition.
Please visit our Returns + Exchanges page for more details.