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FREQUENTLY ASKED QUESTIONS

BOTANICAL CANDLES

WHAT MAKES WNDRMADE CANDLES UNIQUE?

Ditch the synthetic perfume aisle and choose nature instead. 🌱

At Wndrmade®, we don’t just draw inspiration from nature—it’s the essence of everything we do.

100% NATURAL INGREDIENTS
We craft our fragrances in-house using only aromatherapy-grade essential oils and botanical extracts. Wndrmade® fragrance accords are built with anywhere from 12 to 20 oils that we combine and fine-tune into one-of-a-kind natural perfumes, our take on the classic earthy scents that have inspired us.

NO SYNTHETIC FRAGRANCES OR DYES
We’ve chosen to avoid synthetic fragrance oils and molecular isolates, opting instead for a natural, artisanal approach to perfumery by using only essential oils and botanical extracts.

ARTISAN CRAFTSMANSHIP
Every candle is hand-poured and crafted in small batches to maintain the highest quality and attention to detail.

RESPONSIBLY SOURCED MATERIALS
Our ingredients come from environmentally conscious, industry-leading essential oil producers who prioritize ethical and sustainable practices.

VEGAN & CRUELTY-FREE
Our candles are made with a blend of coconut and soy wax, steering clear of fossil fuel-based waxes that are still common in the industry.

ECO-FRIENDLY PACKAGING
We prioritize eco-friendly materials, using natural paper labels, reusable vessels, and recyclable packaging, and avoid using plastics as much as possible.

1% FOR THE PLANET x ONE TREE PLANTED
We pledge 1% of every sale to environmental preservation and plant a tree for each Wndrmade product you purchase.

WHY ARE WNDRMADE CANDLES SO EXPENSIVE?

When shopping for scented candles, you’ve probably noticed a wide price range, from under $20 to well over $100, for products that may seem similar. It’s easy to assume that higher prices are tied to brand recognition, marketing, or luxurious packaging. While that can be true for some brands, the real difference lies in the quality of the fragrance itself.

At Wndrmade®, we take a unique approach to crafting our candles. Our fragrances are created in-house using only all-natural, aromatherapy-grade essential oils and botanical extracts. Each recipe incorporates anywhere from 12 to 20+ carefully selected oils, blended to create one-of-a-kind perfumes, our modern take on timeless scents that inspire us.

Unlike many brands that rely on synthetic “fragrance oils” or molecular isolates, we’ve consciously avoided these cheaper, pre-bottled alternatives. Instead, we focus on a natural, artisanal process, sourcing our oils from environmentally responsible, industry-leading global producers. Every ingredient is guaranteed to be 100% pure and natural, and we never use “fine” fragrance oils, “natural” fragrance oils, or dyes.

Our process is complex, time-intensive, and expensive due to our premium ingredients, but we believe it’s worth it. When you choose Wndrmade®, you’re investing in a product crafted with care and uncompromising quality—because you deserve nothing less.

ARE YOUR CANDLES SAFE FOR PEOPLE WITH ALLERGIES OR SENSITIVITIES?

Absolutely! Our candles are made with only essential oils and natural wax, making them a great option for those sensitive to synthetic fragrances. If you have allergies to specific essential oils, let us know which ones, and we’ll confirm whether they are used in a particular fragrance blend.

WHAT TYPE OF WAX DO YOU USE?

We use a coconut and soy wax ensuring a clean burn.

WHAT KIND OF WICKS DO YOU USE?

We use 100% cotton wicks in our candles, free from lead or zinc, ensuring a clean and safe burn.

HOW DO I EXTEND THE LIFE OF MY CANDLES?

The first burn of a candle is extremely important for ensuring that it burns evenly in the future. When lighting your candle for the first time, allow it to burn until the wax melts completely across the surface, making sure that it is reaching the edges of the container. This process may take a few hours, and as a guideline, let the candle burn for about one hour per inch of its diameter. Additionally, proper wick maintenance is essential. Avoid trimming the wick too short, as it can prevent the candle from burning hot enough and lead to tunneling. However, leaving the wick too long may cause the candle to burn too hot and produce smoke.

Please visit our Candle Care, Safety, and Tips page for more information.

DO I REALLY NEED TO TRIM MY WICKS?

Yes, trimming your wick is important for getting the best performance from your candle. Keeping the wick at the recommended length (usually about 1/4 inch) ensures a clean, steady burn and helps avoid issues like excessive smoke, soot, or a flame that’s too large. A properly trimmed wick also prevents uneven burning or tunneling, helping you make the most of your candle. So while it might seem like a small step, it makes a big difference in how well your candle burns and lasts.

WNDRMADE INCENSES

WHAT INGREDIENTS ARE USED IN YOUR INCENSE CONES?

Our incense cones are made using only natural, raw ingredients such as wood resins. We never use synthetic fragrances, ensuring a pure and natural experience.

HOW LONG DO YOUR INCENSE CONES BURN?

Each cone typically burns for approximately 12-20 minutes, filling your space with a natural and soothing aroma.

WHAT SCENTS ARE AVAILABLE IN YOUR INCENSE CONES?

Our incense cones are currently offered in Cedar, Sandalwood, and Palo Santo. Each scent is thoughtfully crafted to create a calming and grounding experience. We’re excited to expand our range with additional scents in the future and incense sticks are also on the way!

ORDERS + SHIPPING

HOW DO I TRACK MY ORDER?

You can track your order by following the tracking link in your shipping confirmation email or by logging into the Account Page, locating the order in question, and click on the tracking number listed.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We ship from New York so it depends on where you are located. Orders are processed within 1-3 business days and standard shipping will take an additional 5-8 business days to arrive. Expedited shipping options are available at checkout. Delivery details will be provided in your confirmation email.

We have been notified by our shipping carriers that there may be unexpected delays in receiving your packages. Please note that once the package is shipped, it is out of our control and shipping delays may happen occasionally, especially during peak shopping season or under severe weather conditions.

WHAT SHIPPING CARRIERS DO YOU USE?

We use most major shipping carriers. Delivery schedules can often times be impacted by bad weather or the holidays. We alternate between USPS or UPS and will choose one that will provide the fastest shipping to your shipping address.

A tracking number will be provided to you once your order has been fulfilled. It may arrive sooner but if you do not receive your package in a timely manner, please be patient as we all work to get your order to you as quickly as possible.

DO YOU SHIP INTERNATIONALLY?

Not yet, but this is something we're working on. Stay tuned!

CAN I RETURN MY ORDER?

We always aim to make sure our customers love our products, but if you do need to return an item or a full order, we're happy to help. Just email us directly at support@wndrmade.com and we'll take you through the process.

All returns must be postmarked within 14 days of receipt of merchandise and all returned items must be unused and in its original condition.

Please visit our Returns + Exchanges page for more details.

OTHER

Have a question that is not listed?

Please contact us at support@wndrmade.com and we are happy to help!